Help aHead

What is Help aHead?
We know it is not always easy to know where to go for help
Help aHead is a place where you can talk to someone, feel heard, and get connected to the right support.
We work with you to understand what is going on in your life and help you find a way forward.

Who is it for?
Help aHead is for adults who may be experiencing:

Mental health concerns like stress, anxiety, or low mood
Feeling overwhelmed, confused, or distressed
Challenges with alcohol or other drug use
Life challenges such as housing, relationships, work, or money worries

You do not need a diagnosis or a referral to get support.

We also welcome:

Family members and carers
People looking for advice on how to support someone else

How does Help aHead work?
Everyone’s situation is different, so we do not take a one-size-fits-all approach.

When you come to Help aHead, you will meet with a team member who will listen and take the time to understand your situation. Together, we will:

Focus on what matters most to you
Find the right supports for your needs
Stay connected as your needs change

Support may include:

One-on-one support
Group programs and activities
Peer support from people who have their own lived experience
Support for families and carers
Help connecting with other services

We also have specialist workers who can support you with mental health, alcohol and other drug use, relationships, and family concerns. A GP and nurse are available to support your physical health needs.

Our team includes Aboriginal and Multicultural Wellbeing Workers. They provide culturally safe support and understand that people’s experiences are shaped by culture, community, and life circumstances.

Our team works together so you can get the support you need in one place.

How can you access Help aHead?
You can access Help aHead in a way that works for you:

Walk in to the hub during opening hours
Call the Medicare Mental Health Phone Line on 1800 595 212 (Monday to Friday, 8:30 am to 5:00 pm, excluding public holidays). Let them know you would like to connect with Help aHead.
Ask your GP or another health professional to refer you

Where is Help aHead located?
The Help aHead hub is in Caringbah:

1/383 Port Hacking Road, Caringbah NSW 2229

We also support people across the Sutherland Shire. We can meet you in a location that suits you, or offer support by phone or video if it is hard to leave home.

What does it cost?
Help aHead is a free service funded by Central and Eastern Sydney Primary Health Network (CESPHN).

What will we do together?
When you connect with Help aHead, we will work together to: