News
Whether you need to see a doctor (GP), nurse, clinical psychologist, or other health care provider, you can access it all conveniently at Shell Cove Family Health.
We are GPA accredited and provide a range of health services including doctors (GP), nurses, dieticians, clinical psychologists, exercise physiologists and other health care providers. Shell Cove Family Health is a by appointment, private billing general practice.
Download our brochure and fee schedule in the links below;
SCFH Brochure
SCFH Fee Schedule
If you think your symptoms require urgent treatment, please use the symptom checker.
Looking for the Seasonal Influenza Prevaccination Checklist & Consent? Download it here [PDF]
This centre is supported by financial assistance from the Federal Government’s GP Super Clinic program.
Opening hours
- Monday: 8.00am – 5.00pm
- Tuesday: 8.00am – 6.00pm
- Wednesday: 8.00am – 6.00pm
- Thursday: 8:00am – 6:00pm
- Friday: 8:00am – 6:00pm
- Saturday: 8:00am – 12:00pm
- Sunday: CLOSED
- (02) 4225 5600
- (02) 4225 5699
- admin@scfh.org.au
- 2 Shallows Drive, Shell Cove, 2529, NSW
Advice
Seek medical advice when:
- you are not sure if you need to see a health professional right away
- you need support and are not sure what to do in your situation
- you would like reassurance or practical medical advice
There are a number of 24 hour phone services for a range of needs:
- After Hours GP Helpline 1800 022 222
- Child Protection Helpline 132 111
- Healthdirect 1800 022 222 website
- Lifeline 13 11 14
- Kids Helpline 1800 551 800
- NSW Poisons Information Centre 131 126
- Surgery Access Line 1800 053 456
- Victims Support Line 1800 633 063
- Youthline (02) 9633 3666
Emergency Care Service for non-life-threatening injuries or illness:
Dapto Medical & Dental
Corner Bong Bong Road & Princes Hwy
Dapto Ph 4262 4555
Open 7 Days/week 8am – 8pm
Or call Health Direct 1800 022 222 to speak with a nurse who can assist you with arranging an appointment.
Medical attention
Seek urgent medical attention when your illness or injury can’t wait until the morning, but it isn’t an emergency.
First consider calling your usual doctor to find out if they offer an after hours service. Most clinics will have a message on their answering machine to advise of their after hours arrangements.
List of clinics who operate extended opening hours
Radio Doctor Illawarra
Doctors are available to come and treat you and your family at home every night, weekends and public holidays if you live in the Wollongong, Shellharbour or Kiama Local Government Areas
Contact details
(02) 4228 5522
www.radiodoctor.com.au
GPs from this service are available from:
- Weekdays 7pm — 6am
- Saturdays 12 noon — Monday 6am
- All public holidays
The service accept calls one hour before operating hours and also bulk bills.
Some examples when you might visit an after hours clinic include:
- Minor injuries (cuts, wounds, muscles, joints)
- Sprain or strain
- Seasonal or respiratory illness (eg asthma)
- Treatment of open wounds
- Fever or rash
- Removal of foreign objects and splinters
- Bite or sting
- Suspected infection (respiratory, skin, intestinal etc)
- Emergency contraception device
Emergency
Seek emergency care for severe symptoms which require immediate attentions such as:
- Persistent or severe chest pain
- Breathing difficulties
- Severe bleeding
- Loss of consciousness
In the event of an emergency, call 000 for an ambulance.
Illawarra Shoalhaven Local Health District emergency departments
Bulli Hospital
Hospital Rd. Bulli
(02) 4284 4344
Shellharbour hospital
Madigan Boulevarde, Mt Warrigal
(02) 4295 2500
Wollongong hospital
Loftus Street, Wollongong
(02) 4222 5000
Meet The Team
General Practice Doctors
Allied Health and Nurses
Patient Information
Please note our books are currently closed to new patients
This decision was made to ensure waiting time for our current patients were within a reasonable timeframe. We hope to reopen our books in the near future.
If you require a transfer of your medical records from another practice download and fill in the:
Patient Release of Records Form
Please present to reception upon arrival for your scheduled appointment. Our reception team will confirm your identity, update any information if necessary and let the doctor know you have arrived. Failing to see reception upon arrival may result in your appointment being missed.
Fee information
As of the 1st of May 2024, Shell Cove Family Health will be changing its fee structure.
A concession rate will apply for pension / concession card holders and patients under the age of 16 years on weekdays.
All other appointments and appointments on Saturdays will attract a private fee which is payable on the day of consultation.
Medicare rebates are available directly after fee payment, see below.
Download our billing policy details and GP fees [PDF] | Full SCFH Schedule
Longer consultations are available if you require additional time with your doctor. Please advise the receptionist when you make your appointment so time allowances can be made.
For urgent consultations, all efforts will be made to schedule these in on the same day, or they will be triaged for emergency treatment elsewhere (i.e. hospital).
If you need to cancel your appointment, please advise reception staff with at least 2 hours notice.
If less than 2 hours notice is given or you miss your appointment, fees will occur.
Download our non-attendance and cancellation policy [PDF]
A cancellation list is also available. Please notify reception if you would like to be added.
Our practice provides home and other visits to ensure continuity of care for established patients that cannot physically attend the practice at the discretion of their doctor. Please call the practice on 02 4225 5600 if you wish to discuss home visits.
Our practice also provides home visits for patients 75 years and over for health assessments by a nurse.
Our practice reception can be contacted by telephone during operating hours. GPHCN endeavours to respond to patient enquiries on the same business day.
Electronic communication includes: email, fax, and SMS. Electronic communication will only occur if prior consent has been obtained from patients, due to the possibility of information becoming compromised, and encryption will be used where possible. GPHCN aim to respond to emails within three business days of receipt.
How do I claim my GP visit?
The quickest and easiest way to claim Medicare benefits is through your doctor’s practice if they offer electronic claiming.
They can send the claim to us through a secure internet connection or through the practice’s EFTPOS terminal. Your Medicare benefit is paid directly onto your EFTPOS card used at the doctor’s or into the bank account registered with us.
If your doctor doesn’t offer electronic claiming, you can claim your Medicare benefit using one of the following options.
Registering your bank details with Medicare
Call (Medicare) 132011 – Option 3 to register bank details with Medicare
If the patient is under 14 years of age they will need to give at least a verbal consent so that parents can register bank details on their behalf.
The above can be completed with the following bank details form however, it is preferred that this is done verbally.
Useful links
We provide a learning forum for medical students who are interested in a career in general practice. Medical students are involved in:
- Face-to-face care of patients
- Case conferences
- Learning clinics
- Research
Patients may be invited to see a medical student prior to seeing the doctor that they are booked with. The student will brief the doctor, and the doctor will oversee the remainder of the consultation. Please note that patients can elect not to see medical students.
Online appointments are now being offered using Health Direct Video Call. This is a private and secure video call for patients with pre-arranged appointment times. Please click here for more information on this consultation type
