GPH Support at Home
Your home, your support, your way
Start with a conversation
If you or someone you love needs a little more support at home, you don’t have to work it out alone. We’re here to help you understand your options and find the type of support that feels right for your situation.
Call for a FREE in-home consultation:
Email: agedcare@gph.org.au
Support that helps you stay independent at home
Grand Pacific Health Support at Home service brings together a wide range of in‑home supports tailored to each person’s needs. Whether you require help with daily tasks or more complex care, we’re here to make living at home safer, easier and more comfortable.
We offer personalised support including:
- Personal care
- Domestic assistance and meal preparation
- Nursing and clinical care
- Allied health
- Social support and community connection
- Navigating aged care sector
Every care plan is designed around your goals, your lifestyle and your level of independence, ensuring dignity and wellbeing remain at the heart of everything we do.
Your Journey
Accessing aged‑care support involves several steps — from registration to assessment and approval. We know this process can take time, and we’re here to help you stay supported throughout.
Our team can guide you through each stage and offer flexible options while you wait.
Learn more about the Support at Home journey
Not sure where to start:
That’s completely okay — many people feel the same way.
Contact us for a free in‑home consultation on 1800 315 101, or complete the form below and we’ll call you back within two business days
Our fees
We keep our fees simple and transparent, so you always know what to expect.
If you’re unsure what applies to you, we’re happy to talk it through.
Home Care Package – Rates & Fees
Client rights
We encourage clients, families and staff to raise concerns safely and confidentially.
You can read our Speak Up for Clients document to learn how we protect your voice and respond to feedback.
Clients begin their journey by registering on My Aged Care to access aged care services.
Post registration, eligibility for Home Care Services is determined.
Clients may qualify for either the Commonwealth Home Support Program (CHSP) or the Home Care Program (HCP) services.
If eligible, an assessor will contract the client to schedule an assessment for a suitable program, either CHSP or HCP.
For HCP, clients undergo assessment by the ACAT team.
There’s an approximate wait time of 6-10 weeks post initial registration on MAC for the assessment.
Following the assessment, if eligible for a Home Care Package, it progresses through stages:
Initially, the package has an “approved” status.
Once assigned, the package is ready for provider pickup, funding is released, and services can be initiated.
Package Levels and Care Needs | ||
| Cost | Expected Wait Times | |
|---|---|---|
| Level 1 Basic Care Needs | $10,271.10 a year | Less than 1 month |
| Level 2 Low care needs | $18,063.85 a year | 3-6 months |
| Level 3 Intermediate care needs | $39,310.50 a year | 12-15 months |
| Level 4 High care needs | $59,593.55 a year | 6-9 months |
| Level 5 Complex care needs | $90,000 a year | 6-9 months |
| Level 6 Higher complex needs | $120,000 a year | 6-9 months |
| Level 7 Very high clinical needs | $150,000 a year | 12-15 months |
| Level 8 Intensive clinical and behavioural needs | $180,000 a year | 12-15 months |
Fees and Charges
Most providers waive the basic daily care fee for those on a full pension.
Self-funded or partial self-funded clients undergo an income test, which may result in an income-tested fee (ITF) determined by Centrelink/Services Australia.
Other services
