GPH Support at Home
Your home, your support, your way
Start with a conversation
If you or someone you love needs a little more support at home, you don’t have to work it out alone. We’re here to help you understand your options and find the type of support that feels right for your situation.
Call for a FREE in-home consultation:
Email: agedcare@gph.org.au
Support that helps you stay independent at home
Grand Pacific Health Support at Home service brings together a wide range of in‑home supports tailored to each person’s needs. Whether you require help with daily tasks or more complex care, we’re here to make living at home safer, easier and more comfortable.
We offer personalised support including:
- Personal care
- Domestic assistance and meal preparation
- Nursing and clinical care
- Allied health
- Social support and community connection
- Navigating aged care sector
Every care plan is designed around your goals, your lifestyle and your level of independence, ensuring dignity and wellbeing remain at the heart of everything we do.
Your Journey
Accessing aged‑care support involves several steps — from registration to assessment and approval. We know this process can take time, and we’re here to help you stay supported throughout.
Our team can guide you through each stage and offer flexible options while you wait.
Learn more about the Support at Home journey
Not sure where to start:
That’s completely okay — many people feel the same way.
Contact us for a free in‑home consultation on 1800 315 101, or complete the form below and we’ll call you back within two business days
Our fees
We keep our fees simple and transparent, so you always know what to expect.
If you’re unsure what applies to you, we’re happy to talk it through.
Home Care Package – Rates & Fees
Client rights
We encourage clients, families and staff to raise concerns safely and confidentially.
You can read our Speak Up for Clients document to learn how we protect your voice and respond to feedback.
You or someone you trust can apply online or call My Aged Care. They will ask for some details and your consent before arranging an assessment.
An assessor will contact you and usually meet you at home. Together, you will discuss your needs, goals and the support that may help you stay independent.
You will receive an assessment outcome letter (Notice of Decision) and a support plan. If approved, these explain your services, classification, budget and priority category.
Funding becomes available according to your priority category and approval date. While waiting, you can compare providers and check whether you may need to contribute to service costs.
When your funding is ready, My Aged Care will send you a letter. Choose a provider that meets your needs and give them your referral code. You will generally have 56 days.
Before services start, you and your provider will enter a service agreement covering services, prices and contributions and responsibilities. Together, you will develop a care plan designed to help you live safely, independently and confidently in your home.
Package Levels and Care Needs | ||
| Annual Budget | Care overview | |
|---|---|---|
| Level 1 Basic support for independent living | $11,010.01 | Light domestic help, laundry, meal prep, welfare check-ins, basic transport |
| Level 2 Light personal and social support | $16,451.35 | Regular domestic aid, medication prompts, social outings |
| Level 3 Moderate assistance with daily living | $22,536.81 | Personal care assistance, early-stage support |
| Level 4 High-frequency personal support | $30,468.51 | Assistance with dressing, showering, household safety |
| Level 5 Daily support with health monitoring | $40,729.53 | Routine health check-ins, medication management, mobility support |
| Level 6 Comprehensive health and clinical care | $49,365.27 | Nursing, professional care coordination, complex domestic routines |
| Level 7 Intensive daily multidisciplinary care | $59,660.00 | Heavy clinical input, advanced wound care, multiple daily visits |
| Level 8Highest classification of in-home care | $80,137.12 | Intensive daily care, hoists/transfers, high-level palliative support |
Fees and Charges
Most providers waive the basic daily care fee for those on a full pension.
Self-funded or partial self-funded clients undergo an income test, which may result in an income-tested fee (ITF) determined by Centrelink/Services Australia.
Other services
