News
We are thrilled to share the highlights from our latest Consumer and Carer Satisfaction Survey. This year, we saw a substantial increase in participation, with 588 responses from our valued consumers and carers, up from 407 in 2023. This feedback is crucial in helping us continuously improve our services.
Key Highlights:
Overall Satisfaction: An impressive 95% of respondents reported being satisfied with the services they received from GPH. This strong satisfaction rate remains consistent with last year’s results.
Timeliness and Consistency:
96% of respondents felt that our services were provided in a timely and consistent manner, reflecting our commitment to reliable care.
Respect for Rights and Privacy:
A significant 99% of participants felt their rights and privacy were respected, underscoring our dedication to maintaining the highest standards of confidentiality and respect.
Staff Friendliness and Approachability:
Our staff continue to shine, with 99% of respondents rating their friendliness and approachability as excellent or good. This feedback reinforces the positive impact of our dedicated team on the consumer experience.
Cultural Appropriateness: 87% of respondents agreed that the services they received were culturally appropriate, reflecting our ongoing efforts to provide inclusive and respectful care.
Informed and Involved Care: 92% of consumers felt well-informed about the services available to them, and 94% agreed that their role in their care was clearly explained. These results highlight our focus on clear communication and consumer involvement in care planning.
Areas for Improvement:
While the feedback was overwhelmingly positive, some areas were identified for improvement:
Wait Times:
Although we saw an improvement in the perception of wait times (up to 83% from 76% last year), we recognise this as an area where we can do better.
Involving Carers in Care: Only 71% of applicable responses indicated that carers or family members were involved in the consumer’s care, a decrease from 81% last year. We are examining the wording and options provided in our survey to ensure clarity and better capture consumer preferences in this area.
Looking Ahead:
The feedback and insights from this year’s survey will guide our ongoing efforts to enhance our services. We are committed to addressing the identified areas for improvement and continuing to provide high-quality, respectful, and inclusive care to all our consumers and carers.
Thank you to everyone who participated in the survey. Your feedback is invaluable in helping us achieve our mission of delivering exceptional health and wellbeing services.
Stay tuned for more updates and developments as we work towards making our services even better for you.
Grand Pacific Health – Here for you, here for everyone.
