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Rights & Roles

What you can expect from us (your rights) and what we ask from you in return (your responsibilities).

If you have any questions or you feel your rights are not being met, please contact us.

You have the right to

  • Have your cultural, religious and social needs valued and treated with respect.
  • Have a service that is high quality and professional
  • Ask to see the information we have kept on you
  • Have your privacy protected unless there are safety concerns
  • Feel safe and respected and be involved in the decisions about you
  • Give feedback about our service and have this listened to
  • Change to another service with our help if you need
  • Have a choice about students during your session- it won’t change how you are treated

You role is to

  • Give us full details about your health- this helps us give you the best care
  • Keep your appointments. If you need to cancel please allow 24hrs notice
  • Be involved with your treatment and work towards the goals you have set
  • Treat our staff and property with respect and ask questions if you don’t understand

Download a PDF version of Your Rights and Your Role

News and events

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