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Rights & responsibilities

What you can expect from us (your rights) and what we ask from you in return (your responsibilities).

If you have any questions or you feel your rights are not being met, please contact us


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You have the right to:

Have your cultural, religious and social needs valued and treated with respect.

Have a service that is high quality and professional

Ask to see the information we have kept on you

Have your privacy protected unless there are safety concerns  

Feel safe and respected and be involved in the decisions about you

Give feedback about our service and have this listened to

Change to another service with our help if you need

Have a choice about students during your session- it won’t change how you are treated

You have the responsibility to:

Give us full details about your health- this helps us give you the best care

Keep your appointments.  If you need to cancel please allow 24hrs notice

Be involved with your treatment and work towards the goals you have set

Treat our staff and property with respect and ask questions if you don’t understand