What you can expect from us (your rights) and what we ask from you in return (your responsibilities).
If you have any questions or you feel your rights are not being met, please contact us
YOU HAVE THE RIGHT TO:
Have your cultural, religious and social needs valued and treated with respect.
Have a service that is high quality and professional
Ask to see the information we have kept on you
Have your privacy protected unless there are safety concerns
Feel safe and respected and be involved in the decisions about you
Give feedback about our service and have this listened to
Change to another service with our help if you need
Have a choice about students during your session- it won’t change how you are treated
YOU HAVE THE RESPONSIBILITY TO:
Give us full details about your health- this helps us give you the best care
Keep your appointments. If you need to cancel please allow 24hrs notice
Be involved with your treatment and work towards the goals you have set
Treat our staff and property with respect and ask questions if you don’t understand
Suite 1, Ground Floor
336 Keira St
Wollongong NSW 2500
PO Box 1198
Wollongong NSW 2500
Phone - 02 4220 7600
Fax - 02 4226 6489