Privacy

GPH takes your privacy and your right to complain seriously. Our staff follow a Code of Conduct and any issues are reported and dealt with as quickly as possible.

Our staff are expected to respond to your concerns, and you will be given written information telling you about your 
rights and responsibilities and how to provide us with feedback.

Download a PDF copy   

WHAT INFORMATION DOES GPH COLLECT ABOUT ME?

Information is collected to manage your care.

Contact details of the person to call in case of an emergency and/or next of kin.

Your name and contact details

Details about your health

Information from other health care providers if this is needed for your care.

HOW DOES GPH USE THIS INFORMATION?

To make decisions about your treatment or care.

To help plan better services for you.

To understand health trends

For quality and teaching purposes

HOW IS MY MEDICAL RECORD KEPT?

Your medical record is required to be kept for a period of time dependent on legislation.

We keep your medical record within a secured Clinical Information System. Only staff that need access to your health information are able to access your record.

If you agree to be a part of the Patient Controlled Electronic Record you, your GP and any other person/ service that you have agreed to, will have access to that record.

If we have a paper record, we scan this into your electronic record and either file this paper in a secured locked area or destroy this paper file.

CAN I ACCESS MY MEDICAL RECORD?

Under the Freedom of Information Act 1982, you can apply to see, obtain a copy or amend your medical record. A fee may apply. All you need to do is tell a person at the service that you want to access to your information.

Contact the GPH Privacy Officer if you feel you have not been supported in this request.

WHO ELSE MAY RECEIVE INFORMATION ABOUT ME?

  • We may share basic information to Medicare for billing, to your chemist for a script, to a service that might assist us to know how best to care for you, for example a specialist service or a pathology provider. 
  • Each person has a unique identifier and we use this to match you with your health record and when communicating with others in the health system.
  • Information is shared with other people within the team to provide you with the best treatment options.
  • It is common to send a letter to a service who has referred you.
  • We will only discuss your treatment with a family member, carer or nominated person that you have chosen.
  • We will provide information to an organisation where we are required by law.
  • We report statistical information to government funding bodies, no one is identified.
 

There may be circumstances in which you do not want GPH to share your information.
You can withdraw consent to share information at any time. We will discuss with you any consequences.

WHAT SHOULD I DO IF I FEEL THAT MY PRIVACY HAS NOT BEEN RESPECTED?

If you have a complaint, please talk to your nurse, counsellor, worker or doctor. If you feel you have not been heard after this, talk to the manager in charge at the service.

If you do not believe that this has been dealt with correctly then you can contact our Privacy Officer:

info@gph.org.au
02 4220 7647
Attention Privacy Officer, PO Box 1198 Wollongong NSW 2500

Should you not be satisfied that your privacy has been protected or you have not received a satisfactory response, you can contact the Office of the Australian Information Commissioner through: 
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/