Grand Pacific Health’s 2018 Survey Results are here

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April 13, 2018

2018 client survey

96% of clients said they would recommend Grand Pacific Health (GPH) services according to the results of the GPH 2018 Client Satisfaction Survey.

GPH conduct two organisation wide satisfaction surveys each year to gain feedback from both Clients as well as Carers who access GPH services or support someone who does.

The ‘Client Satisfaction’ survey and ‘Carer Satisfaction’ survey were made available online and at each GPH site including the three headspace centres and the Wollongong, Bega, Cooma, Moruya, Queanbeyan and Goulburn offices.

GPH Quality & Strategic Projects Manager Kellie Kembrey says the surveys are an integral part of the organisation’s clinical governance and quality framework:

“The survey is specifically designed to be a quality assurance measure.”

“The feedback provides evidence as to what we do well and identifies any areas for improvement to guide future service delivery.”

“The 2018 survey has highlighted some outstanding results with 96% of clients saying they were satisfied with the service they received and 98% of carers said they would recommend this service,” added Kellie.

100% of carers who responded to the survey agree that the privacy of the client was respected and 99% agree that the clients rights were respected.

Infographs featuring more survey results are attached.

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